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Join the customer service team at Complete Payroll.

Our award-winning customer service team has helped fuel rapid growth that just earned us a spot on the Western New York's Fast Track Companies list. Not bad for a company that's been around for more than a quarter century. 

 

Position Summary

Customer Service is essential to what “Payroll Country” is all about. Our new Customer Service Representative will join an award-winning team of professionals that takes ownership of exceeding the expectations of every client, every time, without exception. That entails everything from taking meticulous care to make sure payroll data is entered accurately and on-time, to researching and executing informed solutions to a myriad of client concerns, to simply checking in with clients to ensure their satisfaction. Without customers, there is no Complete Payroll. So, in essence, every function of the CSR position is related to client retention. The ideal candidate will be an effective written and verbal communicator, will thrive in a team environment, can manage stressful situations and tight deadlines and, most importantly, will be someone that everyone in Payroll Country loves working with!

Reports to: Customer Service Manager

Office: Perry, NY

From the beginning of my employment it has felt like family. Everyone is willing to lend a helping hand just like our families outside of work.

Mel

Interactions with top level management aren't something that's reserved for the "elite" few employees, but something that occurs on a daily basis.

Todd

I can honestly say that this is the best place I've ever worked and I'm honored to be a part of Payroll Country.

Kelley

Essential Functions

  • Input payroll data as called in by clients in an accurate and timely fashion
  • Respond to all clients inquires.
  • Researching and resolving client concerns relating to payroll and tax matters, systems issues, and support of client input or output transmission issues.
  • Participating in designated client calling and other retention oriented programs.
  • Keeping abreast of software changes, major changes and trends in the PC industry, and changes in wage and tax law.
  • Being accountable and responsible for all aspects of quality service for clients.
  • Contacting and assisting clients in the process of obtaining information for payroll production and tax-related issues — verifying totals, responding to and resolving client questions and problems.
  • Contacting clients daily to obtain payroll data including salary adjustments, special payments, tax allocations, and employee deductions, and to set schedules.
  • Keying all payroll-related data necessary to process and meet appointment schedules. Maintaining client files.
  • Maintaining a high rate of client retention by delivering quality customer service.
  • Providing client training as necessary by periodically explaining the benefits of additional reports and products that the client does not use.

Non Essential Duties

  • Miscellaneous duties and Special projects as assigned by management.

Minimum Qualifications (Knowledge, Skills and Abilities)

  • High School diploma or equivalent.
  • Payroll knowledge is a plus.
  • Data entry-keyboard experience.
  • 1+ years Customer Service experience.
  • Proficiency in Windows PC environment (MS Word, Excel and Power Point).
  • Ability to communicate clearly, concisely and effectively both orally and in writing.
  • Experience working with Teams to make recommendations for changes, improvements and enhancements to management. 

 

Working Conditions

 The scheduled workweek is a 5-day workweek - hours are 8:30 AM to 5:00 PM Monday through Friday with a 30-minute lunch break. Pre-Approved overtime may be required.

Careers flourish in Payroll Country.

We've been nominated as one of Western New York's Best Places to Work four years in a row. While it's impossible to totally "get it" until you meet the rest of the team, here are a few reasons why so many choose a career in Payroll Country...
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Excellent compensation

A fair, market-rate base wage. We'll talk about that some more.

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Benefits

Medical, dental, 401(k), PTO, long term disability, education reimbursement, holiday pay and more.

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Paid training

We've got some awesome people and tools that will train you on the most innovative marketing practices.

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Advanced CRM

We use BureauLink, one of the best payroll CRMs on the market - complete with all the bells and whistles. 

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Autonomy

There is structure, and you will be supported, but we want you to take ownership, be creative and make stuff.

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Manifesto

Read the Payroll Country Manifesto to learn more about who we are and (more importantly) why we are.

Apply Now

 


EOE Statement: All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hard-working professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of Complete Payroll, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.